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Privacy Policy

Last Updated: 2nd July, 2024

1. Introduction

Interra Networks Limited ("us", "we", or "our") operates MedAdher (the "Service") and ‘you’ refers to you, the user of our Services. This Privacy Policy applies to the MedAdher website and all related sites, applications, services and tools irrespective of how you access or use them. This Privacy Policy will help you understand how we use your information and what we do with it. This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our Service.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. The Information we collect and how we use it

We collect several different types of information for various purposes when you are created on the MedAdher Website and logged into the MedAdher Mobile App.

2.1 Types of Data Collected

2.1.1 Personal Data

We collect information about you in a variety of ways. The information we may collect on the Site and the App includes:

    1. Personal Data
    • Name
    • Date of birth
    • Contact information (email address, phone number)
    • Medical history and treatment information
    2. Health Data
    • Details about your health condition
    • Medication adherence data
    • Reports from healthcare providers
    3. Usage Data
    • IP address
    • Browser type
    • Operating system
    • Access times and dates
    4. Device Data
    • Mobile device ID
    • Device model and manufacturer
    • Operating system and version

2.1.2 Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

2.2 Information you give us when you contact us

Via MedAdher support channels, we collect the following information so we can answer your questions or take action:

  • The phone number you call with and information you give us during the call.
  • The email you use in contacting us and any attachments if any.
  • The username you use and the contents of chat with attachments if any.
  • Your social network account with the content of the messages, if you contact us via our social network platforms such as Facebook, Instagram or Twitter.

2.3 Information we get from third parties

We may collect additional Personal Information about you from third parties and other identification, verification services such as your financial Institution, payment processors and verification services. With your consent, we may also collect additional Personal Information in other ways including emails, surveys, and other forms of communication.

Once you begin using the services through the MedAdher account, we will keep records of your transactions and collect information about your other activities related to our services. We will not share or disclose your Personal Information with a third party without your consent.

2.4 How we use your data

We use the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To provide customer support
  • To monitor the usage of the Service
  • To detect, prevent, and address technical issues
  • With healthcare providers: To provide them with the information necessary for your care.
  • With partners: Who assist us in operating our platform and providing services to you, subject to confidentiality agreements.
  • For legal purposes: If required by law or to respond to legal processes.

2.5 Sharing your data

Your information, including Personal Data, may be shared with trusted third parties, such third parties include financial institutions, payment processors verification services, as well as any third parties that you have directly authorized to receive your Personal Information This information may be maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

We may disclose your Personal Information in compliance with applicable law or a legal obligation to which we are bound.

2.6 Disclosure Of Data

Legal Requirements

We may disclose your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of Interra Networks Limited
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of users of the Service or the public

3. How we protect your data

MedAdher through Interra Networks Limited is committed to managing your Personal Information in line with global industry best practices. We protect your Personal Information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration, we also use industry-standard Transport Layer Security (TSL) encryption technology to safeguard your Personal Information.

Other security safeguards include but are not limited to data encryption, firewalls, and physical access controls to our building and files and only granting access to Personal Information to only employees who require it to fulfil their job responsibilities. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

4. The permissions we request

In order to ease user’s experience on our platforms, we will request your permission to:

  • Access your device biometrics such as fingerprint
  • Send you push notifications about follow-up tasks

5. Data retention

We will retain your information for as long as your account is active or as needed to provide you with our services, comply with our legal and statutory obligations or verify your information with a healthcare institution.

MedAdher through Interra Networks Limited is statutorily obligated to retain the data you provide us with, in order to process transactions, ensure settlements, make refunds, identify fraud and to be in compliance with laws and regulatory guidelines applicable to us, our banking providers, payment processors and other third parties. Therefore, even after closing your MedAdher account, we will retain certain data to comply with these obligations.

5.1 Data deletion

We store and process your personal data only as long as it is necessary to perform our obligations under the agreement with you or as long as the law requires us to store it. Your MedAdher account can be deactivated at will, however certain data will be retained as stated in Data retention.

6. Your rights

You have the rights to access, request for update or restrict how we use your personal information in line with our legal obligations. You reserve the right to refuse any unsolicited information or other services we offer you from time to time. At will, you may recall any permission(s) you have previously provided.

7. Updates, Modifications and Amendments

We reserve the right to make changes to our privacy policy at any time due to constant evolution in technology. In the event of any update, modification or amendment, we will let you know via our various channels.